What you’ll want to know
- Comcast’s residence web and cable networks skilled huge outages throughout the USA round 1 pm PT / 4pm ET on October 15.
- Down Detector confirmed a spike in consumer complaints on the time, although they appear to be dying down.
- We reached out to Comcast for remark; they responded that their group “isn’t seeing” the difficulty.
Some Xfinity by Comcast prospects skilled extreme web outages throughout the USA on Tuesday. Whereas not each buyer has been affected, we have heard stories of misplaced or gradual web in lots of main U.S. hubs.
Downdetector reveals a spike in stories within the final hour, with 68% reporting “landline web” points. Some Android Central staffers have personally been affected, reporting issues with their residence web and cable TV; others nonetheless have web and solely skilled a quick outage earlier within the day. It might fluctuate by location.
Android Central reached out to Comcast asking for touch upon the supply of the outage and the timetable for when issues will likely be fastened, as no Xfinity social media has commented on the outage.
Replace: An Xfinity rep advised us that their group is “not seeing” a problem, although it is attainable that the widespread difficulty was resolved earlier than they might see something.
It seems that issues have improved because the preliminary spike in stories, however we’re nonetheless seeing stories coming in on Down Detector — merely fewer than earlier than. Some customers have advised us that their cable has returned however residence web remains to be down.
Whereas we’re grateful that the Xfinity points did not final lengthy in most locations, we’re curious why they cropped up within the first place, and want we might have gotten extra data on the supply of the issue. The Down Detector map confirmed complaints from New York and San Francisco to Seattle and Houston, however different main cities apparently weren’t affected.
We additionally heard of sporadic stories of AT&T Fiber outages on Tuesday.
This outage arrived simply a few weeks after the main Verizon outage in late September. We wrote on the time that it highlighted the significance of satellite tv for pc backups in case of mobile points. On this case, the issue is usually restricted to residence web.
