In an internal memo shared with Apple Licensed Service Suppliers this week, Apple acknowledged it is “aware of” and “investigating” a touch-related issue affecting some Apple Watch Sequence 9 and Apple Watch Extraordinarily 2 reveals.
“Some purchasers may report their Apple Watch Sequence 9 or Apple Watch Extraordinarily 2 is experiencing false touches on their present,” reads Apple’s memo, obtained by MacRumors. Apple acknowledged some purchasers may describe the issue as “ghost” touches.
The issue may set off the show display on affected Apple Watch fashions to “bounce erratically” or exhibit totally different stunning conduct, with none shopper interaction, in step with Apple. The memo acknowledged the issue may even finish in an Apple Watch starting a cellphone identify unintentionally, and cease clients from stepping into the gadget’s passcode.
Apple recommends that purchasers keep their Apple Watch’s software program program up to date, suggesting that the company is hopeful will in all probability be able to deal with the issue in a future watchOS substitute. Apple did not say how widespread the issue is, or current a timeframe for a attainable restore. It is unclear if defective {{hardware}} is a contributing challenge.
Apple has instructed technicians to not restore affected Apple Watch fashions whereas it investigates. Throughout the meantime, technicians are suggested to ask purchasers who’re experiencing this issue to drive restart their Apple Watch by holding down the Digital Crown and the facet button on the same time for at least 10 seconds, until the Apple emblem appears.
Apple Watch Sequence 9 and Apple Watch Extraordinarily 2 fashions had been launched in September 2023.
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