Verizon prospects utilizing Android telephones report that they obtain blurry photographs via textual content messages on totally different providers and apps, with no response from Verizon as to why.
Verizon Communications is the second-largest wi-fi provider and the most important LTE community operator in the US, estimated to serve almost 145 million subscribers.
Some report that the blurry pictures downside on Verizon began in February 2024, however person experiences escalated in Could following a latest software program replace from their distributors.
This has led many to invest that an replace in Verizon’s MMS system, probably involving multimedia compression modifications, was not too long ago rolled out extra broadly, inflicting issues.
An worker of US Cellular, which makes use of each Verizon and T-Cellular cell towers to supply service, indicated that this has been a identified situation on Android telephones for the reason that transition to the Warp 5G community.
Nonetheless, as of scripting this, there has but to be an official affirmation in regards to the actual supply of the issue.
Blurry photographs for Android customers
In accordance with a number of experiences on Verizon’s assist portal and Reddit dialogue boards, quite a few prospects have acquired blurry photographs when a number of photographs are despatched to their Android telephones in a single message.
“Abruptly the pictures I obtain through textual content are blurry on my S21. The phrase on Reddit is it is a Verizon situation,” reported a Verizon person on their assist boards.
“Maybe a Verizon/Samsung situation. It is taking place throughout Android gadgets – no matter age – on outdated and new telephones, fancy and fewer fancy.”
The problem doesn’t influence picture high quality when a message accommodates just one picture or a number of photographs are despatched in separate texts.
Other than the blurry static photographs, some customers additionally report issues with animated GIFs, which are actually displayed as nonetheless photographs with heavy pixelation.
The issue will not be restricted to a selected cellphone mannequin, with folks dealing with points utilizing varied Android gadgets.
The sender’s machine additionally would not make a distinction, as texting from varied generations of Samsung Galaxies, OnePlus, and Apple iPhones are used to ship blurry photographs. Nonetheless, most customers report this situation when sending a number of pictures from their iPhones.
Sadly, switching to a unique messaging app doesn’t assist, as the problem persists throughout different apps, together with SMS, Google Messages, Samsung Messages, and Textra.
“Verizon and Android appear to be the frequent denominators right here. I’ve seen a number of totally different messaging apps talked about so I do not assume that issues as a lot. For me it occurred with Textra and the usual app,” one other Verizon buyer posted on Reddit.
Many impacted prospects declare they contacted Verizon’s buyer assist in regards to the situation however acquired no worthwhile steering or explanations about what’s inflicting it.
BleepingComputer has contacted Verizon, Apple, and Google for a touch upon the potential explanation for the problem, and we’ll replace this submit as quickly as we hear again.
Doable options
It’s anticipated that an replace will finally resolve the blurry picture downside, so retaining all apps and software program updated is step one.
A extra lively step can be clearing the cache and information for messaging apps and retrying the media trade.
Apps that bypass Verizon’s community, reminiscent of Sign, WhatsApp, or Telegram, might be useful for sending and receiving photographs the place potential.
Some have really helpful enabling Wealthy Communication Companies (RCS) in all messaging apps the place the choice is accessible. Nonetheless, many say this has not resolved the problem, and it seems to be a Verizon community situation.
Verizon has but to formally acknowledge the issue, so reporting and escalating the problem to the telco’s assist division would possibly drive a faster decision.
Verizon prospects utilizing Android telephones report that they obtain blurry photographs via textual content messages on totally different providers and apps, with no response from Verizon as to why.
Verizon Communications is the second-largest wi-fi provider and the most important LTE community operator in the US, estimated to serve almost 145 million subscribers.
Some report that the blurry pictures downside on Verizon began in February 2024, however person experiences escalated in Could following a latest software program replace from their distributors.
This has led many to invest that an replace in Verizon’s MMS system, probably involving multimedia compression modifications, was not too long ago rolled out extra broadly, inflicting issues.
An worker of US Cellular, which makes use of each Verizon and T-Cellular cell towers to supply service, indicated that this has been a identified situation on Android telephones for the reason that transition to the Warp 5G community.
Nonetheless, as of scripting this, there has but to be an official affirmation in regards to the actual supply of the issue.
Blurry photographs for Android customers
In accordance with a number of experiences on Verizon’s assist portal and Reddit dialogue boards, quite a few prospects have acquired blurry photographs when a number of photographs are despatched to their Android telephones in a single message.
“Abruptly the pictures I obtain through textual content are blurry on my S21. The phrase on Reddit is it is a Verizon situation,” reported a Verizon person on their assist boards.
“Maybe a Verizon/Samsung situation. It is taking place throughout Android gadgets – no matter age – on outdated and new telephones, fancy and fewer fancy.”
The problem doesn’t influence picture high quality when a message accommodates just one picture or a number of photographs are despatched in separate texts.
Other than the blurry static photographs, some customers additionally report issues with animated GIFs, which are actually displayed as nonetheless photographs with heavy pixelation.
The issue will not be restricted to a selected cellphone mannequin, with folks dealing with points utilizing varied Android gadgets.
The sender’s machine additionally would not make a distinction, as texting from varied generations of Samsung Galaxies, OnePlus, and Apple iPhones are used to ship blurry photographs. Nonetheless, most customers report this situation when sending a number of pictures from their iPhones.
Sadly, switching to a unique messaging app doesn’t assist, as the problem persists throughout different apps, together with SMS, Google Messages, Samsung Messages, and Textra.
“Verizon and Android appear to be the frequent denominators right here. I’ve seen a number of totally different messaging apps talked about so I do not assume that issues as a lot. For me it occurred with Textra and the usual app,” one other Verizon buyer posted on Reddit.
Many impacted prospects declare they contacted Verizon’s buyer assist in regards to the situation however acquired no worthwhile steering or explanations about what’s inflicting it.
BleepingComputer has contacted Verizon, Apple, and Google for a touch upon the potential explanation for the problem, and we’ll replace this submit as quickly as we hear again.
Doable options
It’s anticipated that an replace will finally resolve the blurry picture downside, so retaining all apps and software program updated is step one.
A extra lively step can be clearing the cache and information for messaging apps and retrying the media trade.
Apps that bypass Verizon’s community, reminiscent of Sign, WhatsApp, or Telegram, might be useful for sending and receiving photographs the place potential.
Some have really helpful enabling Wealthy Communication Companies (RCS) in all messaging apps the place the choice is accessible. Nonetheless, many say this has not resolved the problem, and it seems to be a Verizon community situation.
Verizon has but to formally acknowledge the issue, so reporting and escalating the problem to the telco’s assist division would possibly drive a faster decision.
