Sonos will not be capable of re-release its outdated app to appease clients which were dissatisfied with the brand new model of the app, Sonos CEO Patrick Spence as we speak stated on Reddit (through The Verge).
Spence stated that he was “hopeful” the outdated app would be capable of be re-released up till “very lately” instead for folks having points, however Sonos discovered that doing so would in the end make the problems worse due to backend updates to cloud servers and the software program that runs on audio system.
All the pieces has been on the desk by way of discovering the quickest path to fixing your programs. Actually, till very lately I would been hopeful that we may re-release the outdated app (S2) instead for these of you which can be having points that we have not but resolved.
The trick after all is that Sonos isn’t just the cell app, however software program that runs in your audio system and within the cloud too. Within the months for the reason that new cell app launched we have been updating the software program that runs on our audio system and within the cloud to the purpose the place as we speak S2 is much less dependable & much less steady then what you keep in mind. After doing in depth testing we have reluctantly concluded that re-releasing S2 would make the issues worse, not higher. I am positive that is disappointing. It was disappointing to me.
Earlier this month, The Verge reported that Sonos was contemplating bringing again the unique model of its app, and Sonos was reportedly hopeful that permitting clients to revert to the outdated app would supply an interim resolution as the corporate works to enhance the brand new app. It seems like that plan has been scrapped, which is unlucky for patrons who’re having issues with the redesign.
Sonos launched a redesigned model of its app again in Might, and it has turned out to be a catastrophe for the corporate. Sonos clients shortly discovered that the brand new app lacked a number of key options and was riddled with bugs, and there have been ongoing complaints for months.
Sonos issued an apology in July and shared an overview of future replace plans that may see lacking options returned in September and October. In August, Sonos stated that it could delay two upcoming product launches deliberate for 2024 to concentrate on bettering the app.
In as we speak’s Reddit submit, Spence stated that the “unique architect of the Sonos platform” has been put again in cost, and that the corporate has additionally “pulled collectively the easiest and most skilled engineers” that it has to work on the app till it’s mounted.
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