Google Drive customers have been warned to not disconnect their account throughout the Google Drive for desktop app, after a spate of stories of recordsdata going lacking from the cloud service.
Alarm bells started ringing final week on Google’s group help website when some customers reported recordsdata mysteriously disappearing from Google Drive, with some posters claiming six or months of information had vanished.
As famous by The Register, one person logged into Google Drive to seek out issues as they had been in Could 2023, with every thing saved since that date gone, regardless of makes an attempt by Google’s help group to assist them get well the recordsdata. At present, the thread of complaints has 217 customers who clicked the “I’ve the identical query.”
The Google Drive group has since posted that it’s “investigating stories of a problem impacting a restricted subset of Drive for desktop customers.” Within the meantime:
- Don’t click on “Disconnect account” inside Drive for desktop
- Don’t delete or transfer the app information folder:
Home windows: %USERPROFILEpercentAppDataLocalGoogleDriveFS
macOS: ~/Library/Utility Assist/Google/DriveFS
Google additionally recommends making a replica of the app information folder if there’s area in your arduous drive, till the sync difficulty is resolved. We’ll replace this text if we hear extra.
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