The Galaxy S24 Extremely is well one of the best Android telephone in the marketplace in 2024. However if you wish to get the most costly, non-foldable telephone Samsung has to supply, you have to be conscious of a few potential points with the gadget. Some Galaxy S24 Extremely early adopters have reported display screen and digital camera defects that plagued their units. A few of them additionally encountered pushback from Samsung and their carriers when searching for options.
When you’ll in all probability be capable to type out a alternative or a repair, you have to be conscious that you just may lose your preorder perks in case your S24 Extremely is flawed.
Galaxy S24 Extremely display screen defects
A Galaxy S24 Extremely purchaser took to Samsung boards to put up a photograph (under) of their new gadget and the display screen points. As you may see under, the show confirmed two strains that shouldn’t be there: A horizontal white line and a vertical inexperienced line.
The consumer first observed these strains on the show whereas watching YouTube movies, and the strains saved showing on the boot display screen after that.
When contacting Samsung Care Plus, the consumer was directed to Order Assist, as this was supposedly a producing defect. Nevertheless, Samsung refused to change the gadget, saying the client needed to return and repurchase the handset. That meant shedding their preorder reductions.
After one other name again to Samsung Care Plus, the client was directed to T-Cellular. The acquisition concerned a T-Cellular-locked gadget financed by the service.
“I’m seeing increasingly more posts about this identical subject. And sure I’ve rebooted, cleared cache, and manufacturing unit reset,” the Galaxy S24 Extremely proprietor mentioned. “Why I can’t get a model new telephone exchanged when defective from the manufacturing unit. This blows my thoughts. T-Cellular didn’t construct this telephone.”
Over on Reddit, there’s an identical story. This time, it entails a Galaxy S24 Extremely on Verizon’s community with the identical downside. A vertical inexperienced line appeared on the telephone, and the proprietor tried to have the handset changed.
A Verizon retailer reportedly tried to persuade the client they had been at fault:
After calling Samsung, they instructed me to go to Verizon as a result of the telephone was purchased by means of them and that they might not repair it as a result of it was a Verizon subject. On the first Verizon retailer I walked into, the girl mentioned, ‘you broken the telephone and we can not change it.’ I requested her to have a look at the telephone and level out the outside harm that I precipitated, however she couldn’t. (as a result of there was NONE).
She proceeded to inform me that telephones develop into broken like this by being in ones pocket and having a ‘strain pinch’ occur. I instructed her that the telephone was picked up from a desk that I used to be working at and I had been on the telephone a couple of minutes prior with no points. Seeing that this was going nowhere and that I used to be coping with an fool, I walked out and proceeded to a different retailer.
The Galaxy S24 Extremely purchaser went to a second retailer, which claimed that Verizon “would do their finest to squirm out of any [responsibility for providing the warranty].” The shopper finally purchased one other gadget, and the primary might be returned and refunded.
Nevertheless, that refund entails the processing of a trade-in made throughout preorders. “I count on this to get messy as a result of I already returned an older Samsung telephone as a commerce in by means of the mail and don’t count on nice issues from Verizon bookkeeping facet,” the client mentioned.
It’s unclear how frequent the Galaxy S24 Extremely display screen subject is, however others have posted photographs exhibiting the identical show subject on Reddit.
The digital camera points
That’s not the one downside, nevertheless. A PhoneArena report factors to Galaxy S24 Extremely homeowners complaining on social media concerning the digital camera.
A consumer observed an “picture shift subject” when zooming between the varied preset ranges of zoom on the Galaxy S24. He additionally complained about grainy and boring photographs. Twitter/X consumer @smasithick tried to have their telephone changed, however representatives from Samsung India shops initially instructed him the zoom change was regular.
He offered proof that the Galaxy S24 fashions on show in shops didn’t endure from the difficulty.
In subsequent updates, the consumer claims that the Galaxy S24 Extremely digital camera points are identified amongst buyer care center administration:
Shockingly, the supervisor was already conscious of the difficulty affecting many first-batch units made in India. I used to be knowledgeable that the issue was recognized throughout manufacturing and rectified within the second batch. Nevertheless, @SamsungIndia nonetheless opted to distribute faulty units to preliminary consumers. 😡🤷🏻 It’s extremely disappointing.
Additionally they mentioned that Samsung tried to have the consumer’s tweets detailing the digital camera points eliminated.
Whereas @smasithick may need organized a alternative, others may not be so fortunate, in line with the individual’s updates. As an alternative, software program updates may repair the difficulty on different Galaxy S24 Extremely varieties bought in India.
It’s unclear if these digital camera points impacted different Galaxy S24 Extremely homeowners. Apparently, some consumers in Spain and Thailand could be affected.
Others have complained in Korea concerning the telephone’s total digital camera high quality. A Samsung discussion board moderator mentioned they’re “in cost” of the Galaxy S24 digital camera, in line with a machine translation. Additionally they claimed that the colours produced in Galaxy S24 Extremely photographs are extra much like what human eyes see than earlier generations.
Moreover, they mentioned Samsung is keeping track of suggestions, and software program updates may repair the expertise sooner or later. Nevertheless, this change had nothing to do with the digital camera points present in India.
For those who assume your Galaxy S24 mannequin suffers from a show or digital camera defect, it is best to have it inspected as quickly as doable. Possibly a alternative is required.
