Mac customers working macOS Mojave (10.14) and earlier variations are reporting widespread points accessing the Mac App Retailer, with many unable to check in or obtain beforehand bought apps.
Based mostly on reviews compiled by Michael Tsai, the issues seem to have emerged round January 24, 2025, coinciding with Apple making modifications to Mac App Retailer receipts. Customers trying to entry the shop on affected techniques are receiving numerous error messages, together with “An sudden error occurred whereas signing in” and “The info could not be learn as a result of it is not within the appropriate format.”
Completely different behaviors have been reported throughout affected macOS variations. Catalina (10.15) and later variations proceed to operate usually, whereas customers on Mojave (10.14) can browse the shop however are unable to finish new purchases or obtain earlier purchases as soon as their present session expires. In the meantime, Excessive Sierra (10.13) customers are reporting lacking interface components and failed sign-in makes an attempt, and Sierra (10.12) customers are encountering error messages stopping entry.
The timing suggests a potential connection to Apple’s current modifications in Mac App Retailer receipt dealing with, however the actual trigger stays unclear. For customers affected by these points, Apple supplies various sources for macOS installers, and lots of third-party apps stay accessible outdoors Apple’s App Retailer ecosystem through direct downloads from builders’ web sites.
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