Marvel Rivals group supervisor introduced this morning that it has unintentionally flagged a complete load of harmless gamers as cheaters and, in consequence, banned their accounts all due to a mix-up in working programs.
“Not too long ago, we have acquired suggestions from gamers relating to a difficulty the place some people enjoying in compatibility layer applications have been mistakenly flagged as cheaters, even with out utilizing any dishonest software program,” the group supervisor, who goes by James, says in a submit on the recreation’s public Discord. “This has resulted in bans. We sincerely apologise for this example and need to guarantee you that we don’t and won’t ban gamers who’re enjoying pretty and with out dishonest.”
These compatibility layer applications permit gamers to play video games that are not usually suitable with their working system. It is hardly even near dishonest, however NetEase’s system muddled it up nonetheless.
Fortunately, the group supervisor does affirm that this difficulty has been recognized, so gamers should not wrongfully expertise any extra bans for utilizing compatibility layer applications. “We now have recognized the precise causes behind these false bans and have compiled a listing of affected gamers,” James says. “We now have lifted these bans and need to specific our heartfelt apologies for the inconvenience this has precipitated.”
However if you happen to suppose you are one of many gamers who was wrongfully accused of dishonest and banned, and you have not received your account again, then NetEase suggests that you simply attraction the ban by way of its buyer help crew. Simply be sure you’re not fibbing, although, as a result of whereas NetEase is restoring accounts for some banned gamers, it does not imply it is going to go simple on precise cheaters.
“Our mission is to supply all gamers with a good, simply, and pleasant gaming atmosphere,” James says. “Subsequently, stopping and figuring out cheaters is one in every of our high priorities. We now have invested important manpower and sources to enhance the pace and accuracy of our detection programs. However with any ongoing detection system, there’s at all times room for enchancment.”
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To be honest, I’ve had virtually no interactions with cheaters whereas enjoying Marvel Rivals. That is to not say that they do not exist or that it will not worsen as time goes on, however for now, it looks as if the dishonest detection system is doing an alright job. Except for this latest incident, clearly.
